3XRELAXHOME Customer Care
Comfort Should Come With Confidence
At 3XRELAXHOME, bringing comfort into your home shouldn't come with unnecessary worries.
From the moment you place your order to the day your product arrives — and long after you bring it home — we're committed to making your shopping experience simple, transparent, and safe.
That's why every purchase from 3XRELAXHOME comes with our customer care promise.
Free Shipping
Enjoy Free Shipping on your order.
We believe the price you see should be the price you pay. That's why we offer free shipping on eligible orders, with no surprise standard shipping fees at checkout.
Your order will be carefully prepared and shipped directly to you, so you can focus on enjoying your new home products.
365-Day Price Guarantee
Found a lower price? We've got you covered.
We want you to feel confident that you're getting great value when you shop with 3XRELAXHOME.
If the price of the same item on our website is reduced within 365 days of your purchase, you may be eligible for a price adjustment for the difference.
Certain exclusions and conditions may apply, including clearance items, limited-time promotions, bundle offers, or other specially priced products.
For complete details, please contact our Customer Care team with your order information and the applicable price.
Shop today with confidence.
7–10 Days Delivery
Your new home comfort is on its way.
We know you're excited to receive your new purchase.
For products currently available in our U.S. inventory, our standard delivery timeframe is approximately 7–10 business days after your order has been processed and shipped.
Delivery times may vary depending on product availability, destination, carrier conditions, holidays, or other circumstances outside our control.
Once your order ships, we'll provide tracking information whenever available so you can keep an eye on your delivery.
30-Day Returns
Love your purchase — or take some time to decide.
Sometimes you need to see a product in your own home before you know it's the right fit.
That's why eligible products purchased from 3XRELAXHOME can be returned within 30 days of delivery, subject to our Return Policy.
To make the process as smooth as possible, please contact our Customer Care team before sending anything back. We'll guide you through the return process and provide the appropriate instructions.
Products must meet the applicable return conditions, and certain items may be subject to exclusions, return shipping charges, restocking fees, or other restrictions.
Our goal is simple:
We want you to feel good about what you bring into your home.
3-Year Warranty
Three years of added peace of mind.
Your home products should be made to be enjoyed — not constantly worried about.
That's why eligible 3XRELAXHOME products come with a 3-year limited warranty covering eligible defects in materials and workmanship under normal use.
If a covered issue occurs during the warranty period, our Customer Care team will work with you to determine the appropriate solution, which may include troubleshooting, repair, replacement parts, replacement of the product, or another applicable remedy.
The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, improper installation, improper maintenance, normal wear and tear, or other exclusions specified in our Warranty Policy.
Keep your order confirmation and product information — they may be required when submitting a warranty claim.
We're Here After Your Purchase
We don't believe our relationship with you ends when your order is delivered.
If you have questions about your order, delivery, product, return, or warranty, our Customer Care team is here to help.
Whether you need help tracking an order or need assistance with a product after you've had it for months, we're committed to being there when you need us.
Our Promise to You
Free Shipping
No unexpected standard shipping costs on eligible orders.
365-Day Price Guarantee
Shop with confidence knowing eligible purchases may qualify for a price adjustment within 365 days.
7–10 Days Delivery
Fast and reliable delivery from our U.S. inventory for eligible products.
30-Day Returns
Take time to make sure your purchase is right for your home.
3-Year Warranty
Extra protection and peace of mind for eligible products.
Your Home. Our Commitment.
At 3XRELAXHOME, we believe great service is part of a great product.
From the first click to years of enjoying your purchase, we're here to make your experience more comfortable, more transparent, and more安心.
Because when you choose something for your home, you deserve to feel confident about your choice.
3XRELAXHOME