Will My Order Be Delivered Together?
To ensure efficient and timely delivery, parts of your order may be shipped separately.
Depending on product size, warehouse location, availability, and shipping arrangements, you may receive multiple packages or shipments.
If your order contains multiple packages, each package may have its own tracking number.
Do You Have Stores Where I Can Try Your Products?
Currently, 3XRELAXHOME does not have a physical store or showroom where customers can try our products in person.
We operate primarily as an online store, and our website provides detailed product information, specifications, dimensions, images, and features to help you make an informed purchase.
If you have questions about a product before placing an order, please contact our customer support team at 3xrelaxhome@gmail.com.
How Do I Check My Order Status?
If you have a 3XRELAXHOME account:
- Sign in to your account.
- Go to "My Orders" or your order history.
- Select the relevant order to view its current status and details.
If you placed an order as a guest, you can use the order tracking information provided in your confirmation or shipping email.
You may also contact 3xrelaxhome@gmail.com with your order number for assistance.
How Do I Know You Received My Order?
After you successfully place an order, we will send an order confirmation email to the email address provided during checkout.
The confirmation email will include:
- Order number
- Products ordered
- Order amount
- Shipping information
- Other relevant order details
Please review the order confirmation to make sure all information is correct and keep the email for your records.
If you do not receive an order confirmation email within 24 hours:
- Check that the email address provided during checkout is correct.
- Check your spam or junk mail folder.
- Contact our customer support team at 3xrelaxhome@gmail.com.
Can I Change My Shipping Address After Placing an Order?
Please carefully review your shipping information before submitting your order.
If you need to change your shipping address after placing an order, please contact 3xrelaxhome@gmail.com as soon as possible.
Whether an address change can be made depends on:
- Whether the order has been processed or shipped
- The shipping carrier
- Whether the carrier allows address changes or rerouting
Address changes are not guaranteed until you receive confirmation from our customer service team.
If an address is incorrect, incomplete, or undeliverable, the shipment may be delayed, returned to the sender, or subject to additional shipping or handling charges. Any applicable additional costs may be the customer's responsibility.
How Do I Make a Special Request for My Order?
If you have a special request, please contact our customer service team before placing your order to determine whether we can accommodate your request.
If you have already placed an order and have a special request, please contact us as soon as possible.
We will review the request based on the product, order status, warehouse processing, and shipping arrangements.
Special requests are not guaranteed unless confirmed by our customer service team.
How Secure Is Your Site?
3XRELAXHOME takes reasonable measures to protect customer information and maintain the security of our website.
We use appropriate security technologies and procedures to help protect personal information from unauthorized access, misuse, loss, or disclosure.
Payment information is processed through secure third-party payment providers. We do not store complete payment card information on our website.
For more information about how we collect, use, and protect your personal information, please refer to our Privacy Policy.
How Do I Change or Cancel My Order?
Please carefully review your order information before submitting your order.
If you need to change or cancel an order after placing it, please contact 3xrelaxhome@gmail.com as soon as possible.
If Your Order Is Still Processing
Please contact us immediately. We will make reasonable efforts to accommodate your cancellation or product change request before the order is shipped.
If Your Order Has Already Shipped
Once an order has been shipped, it generally cannot be changed or canceled through our system.
You may need to receive the order and request a return in accordance with our Return & Refund Policy.
Please note that cancellation or modification requests are not guaranteed until you receive confirmation from our customer service team.
For large products such as massage chairs, refusing delivery without prior authorization from 3XRELAXHOME may result in additional shipping, return, or handling costs.
Important Notice About Order Changes and Cancellations
Once an order enters warehouse processing or has been shipped, changes or cancellations may no longer be possible.
We recommend contacting us as early as possible if you need to make any changes to your order.
Customer Support: 3xrelaxhome@gmail.com
Customer Support Hours: Monday–Friday, 10:00 AM–6:30 PM (EST)