Privacy Policy
Date Last Updated: August 12, 2026
Thank you for visiting the website of 3XRELAXHOME ("Site"). References to "we", "us", and "our" refer to 3XRELAXHOME.
At 3XRELAXHOME, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website, purchase our products, or interact with our services.
By accessing or using our Site, you agree to the practices described in this Privacy Policy.
This Privacy Policy explains:
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Types of information we collect
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How we use cookies and similar technologies
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How we process and use your personal information
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How we protect your information
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Your privacy choices and rights
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How we handle children's privacy
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How to contact us
1. Information We Collect
We collect information necessary to provide products, services, and a better shopping experience.
The types of information we may collect include:
Personal Information
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Name
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Email address
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Phone number
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Billing and shipping address
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Payment-related information
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Account information
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Customer service communication records
Order Information
When you purchase products from 3XRELAXHOME, we may collect:
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Products purchased
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Order details
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Shipping information
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Delivery information
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Warranty and service records
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Return or refund information
Device and Website Information
When you visit our Site, we may automatically collect:
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IP address
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Browser type
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Device information
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Operating system
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Pages visited
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Website usage information
2. How We Collect Information
We collect information through:
Information You Provide
You provide information when you:
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Create an account
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Place an order
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Contact customer support
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Subscribe to emails
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Submit reviews or feedback
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Request warranty service
Automatically Collected Information
We use cookies and similar technologies to collect information about how visitors use our website.
3. How We Use Your Information
We may use your information to:
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Process and fulfill orders
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Arrange shipping and delivery
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Provide customer support
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Provide warranty and after-sales service
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Improve our products and services
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Send product updates and promotional communications
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Prevent fraud and protect website security
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Analyze customer preferences and shopping behavior
For massage chairs and home comfort products, we may use order and customer information to provide product support, delivery coordination, and warranty services.
4. Cookies and Similar Technologies
Cookies are small data files stored on your device when you visit our Site.
3XRELAXHOME uses cookies to:
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Remember your preferences
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Keep items in your shopping cart
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Improve website performance
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Analyze website traffic
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Provide relevant advertising
You can disable cookies through your browser settings. However, some website functions may not work properly without cookies.
5. Payment Information
Payments on our website are processed through secure third-party payment providers.
We may collect payment-related information necessary to complete transactions, but we do not store your complete credit card information.
Payment providers process your information according to their own privacy policies.
6. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties only when necessary, including:
Service Providers
Such as:
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Payment processors
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Shipping carriers
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Warehouses and fulfillment providers
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Customer service providers
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Website and technology providers
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Marketing and analytics providers
These companies only use your information to provide services on our behalf.
Legal Requirements
We may disclose information when required by law or necessary to:
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Comply with legal obligations
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Protect our rights and property
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Prevent fraud
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Protect customer safety
7. Marketing Communications
With your permission, we may send you:
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Promotional emails
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Product updates
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Special offers
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New product announcements
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails.
8. Product Reviews and Customer Content
If you submit reviews, comments, photos, or other content, certain information may be displayed publicly.
Please do not provide personal information that you do not want others to see.
9. Data Security
We use reasonable security measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our website and products are intended for general consumers and are not directed to children under the age of 13.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us so we can remove such information.
11. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of your personal information
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Opt out of marketing communications
To exercise your privacy rights, please contact us.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
Any updates will be posted on this page with the revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
3XRELAXHOME
Email: 3xrelaxhome@gmail.com