Orders, Shipping & Delivery

1. How long does it take to receive my order?

Delivery times vary depending on your location, product availability, warehouse location, and shipping method.

For the most accurate estimated delivery timeframe, please check the product page before placing your order. You may also contact our customer support team if you have questions about delivery times.

For large items such as massage chairs, delivery may require additional coordination with the shipping carrier.

Please note that delivery dates are estimates and cannot be guaranteed.

2. How can I track my order after it ships?

Once your order ships, you will receive a Shipping Confirmation email containing the tracking number and carrier information.

You can use the tracking number on the carrier's website to check your delivery status.

You may also track your order through your account on our website.

If you need assistance tracking your order, please contact us at 3xrelaxhome@gmail.com and provide your order number.

3. How are shipping fees calculated?

Free standard shipping is available for eligible orders within the United States.

Additional delivery services, if available, may be subject to additional charges. Any applicable shipping or service fees will be displayed during checkout or communicated before shipment.

4. Will my items arrive in a single shipment or multiple packages?

Orders may arrive in one shipment or multiple packages depending on:

• Product size

• Product availability

• Warehouse location

• Shipping carrier

• Shipping arrangements

For products that are shipped in multiple packages, you may receive separate tracking numbers.

If you have questions about your order, please contact our customer support team for assistance.

5. What payment methods do you accept?

We accept payment methods available at checkout, which may include:

• Credit Card / Debit Card

• PayPal

• Apple Pay

• Google Pay

• Other payment methods displayed at checkout

Available payment methods may vary depending on your location and order.

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Products & Installation

1. Where can I find detailed product information?

Detailed product information is available on each product page, including:

• Product dimensions

• Product specifications

• Materials

• Features

• Product images

• Usage information

• Care instructions, where applicable

For massage chairs, please review the product specifications carefully, including dimensions, recommended user height, weight capacity, reclining space, and other applicable requirements before purchasing.

If you need additional assistance, please contact our customer support team at 3xrelaxhome@gmail.com.

2. How can I know if the product will fit my space?

We recommend carefully checking the dimensions listed on the product page before placing your order.

For massage chairs and other large home products, please measure:

• Doorways

• Hallways

• Stairways

• Elevator dimensions, if applicable

• The space where the product will be placed

Please make sure there is sufficient space for delivery and installation before placing your order.

If you are unsure whether a product will fit your space, please contact our customer support team before purchasing.

3. Do your products require assembly? How can I find installation instructions?

Assembly requirements vary by product.

Some products may arrive fully assembled, while others may require basic assembly.

For massage chairs and other large home products, please refer to the product page, included instructions, or installation materials provided with your order.

If you need assistance with installation or product setup, please contact our customer support team.

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Support, Warranty & Services

1. What is your return and exchange policy?

Eligible products may be returned in accordance with our Return & Refund Policy.

Return eligibility may depend on:

• Product condition

• Time since delivery

• Original packaging

• Product usage

• Return authorization

Please contact 3xrelaxhome@gmail.com before returning any product.

Unauthorized returns may not be accepted or processed.

For complete details, please refer to our Return & Refund Policy.

2. What warranty coverage do your products include?

Warranty coverage varies by product.

Please refer to the warranty information listed on the applicable product page or our Warranty Policy for specific coverage, duration, exclusions, and service requirements.

For massage chairs, warranty services may cover eligible product defects or mechanical/electrical issues subject to the applicable warranty terms.

Please contact 3xrelaxhome@gmail.com if you need warranty assistance.

3. Do you have a showroom that I can visit?

Currently, 3XRELAXHOME operates primarily as an online store.

Our products are available through our website, and we are continuously working to improve the online shopping experience.

If we open a showroom or physical retail location in the future, the relevant information will be published on our website.

4. How can I contact customer support?

You can contact the 3XRELAXHOME customer support team through:

Email: 3xrelaxhome@gmail.com

Website: 3xrelaxhome.com

Our customer support team can assist with:

• Order status

• Shipping and delivery

• Product information

• Returns and refunds

• Warranty services

• Product troubleshooting

When contacting us about an existing order, please include your order number so that we can assist you more efficiently.

Customer Support Hours:
Monday–Friday, 10:00 AM–6:30 PM (EST)