Shipping & Delivery Policy
Date Last Updated: August 12, 2026
At 3XRELAXHOME, we are committed to providing reliable and convenient delivery services for your home products, including massage chairs and other home comfort products.
This Shipping & Delivery Policy explains our shipping process, delivery timelines, tracking information, and what to do if there are issues with your shipment.
What If My Order Shows as Delivered but Not Received?
If your order status shows "Delivered" but you have not received your package, please take the following steps, preferably within 24 hours after the delivery notification:
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Confirm that your shipping address provided at checkout is correct.
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Check all possible delivery locations around your property, including:
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Front door
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Garage
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Side entrances
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Other safe locations
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Check with family members, neighbors, building management, or others who may have accepted the delivery.
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Contact the shipping carrier with your tracking number for additional assistance.
If your order still has not been located after 24 hours from the delivery confirmation, please contact our customer support team and provide:
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Order number
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Shipping address
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Tracking information
Our team will assist you in investigating the delivery issue.
What Should I Do If I Receive a Damaged Item?
For large items such as massage chairs and home products, please carefully inspect your package upon delivery.
If your shipment arrives damaged:
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Please note the damage on the delivery receipt or proof of delivery (for freight shipments) before signing whenever possible.
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Please keep all original packaging materials, including:
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Boxes
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Protective materials
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Shipping labels
Original packaging may be required for inspection, replacement, or return procedures.
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Contact our customer support team within 48 hours after receiving your order if you notice:
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Product damage
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Missing parts
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Incorrect items
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Functional issues
Please provide:
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Order number
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Photos of the product
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Photos of the packaging
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Photos of shipping labels
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A short video showing the issue if applicable
Providing complete information helps us resolve your issue faster.
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All product-related issues should be reported within 14 days of delivery. Requests submitted after this period may be affected due to circumstances beyond our control.
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Please note that 3XRELAXHOME does not cover repair costs for unauthorized repairs or services performed without our approval.
How Do I Estimate My Delivery Date?
Before Ordering
Estimated delivery information may be displayed on each product page based on:
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Product availability
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Warehouse location
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Shipping destination
After Ordering
Once your order has shipped, we will send a shipping confirmation email containing:
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Tracking number
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Shipping carrier information
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Delivery updates
You can also check your order status through your account.
Please note:
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Delivery dates are estimates and are not guaranteed.
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Delivery times may be affected by weather, carrier delays, holidays, warehouse processing, or other unexpected events.
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Weekend and holiday deliveries may not be available.
Large Item Delivery
Massage chairs and other large home products may be shipped through freight carriers.
For freight deliveries:
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The carrier will contact you to schedule a delivery appointment.
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Customers may need to confirm a suitable delivery time.
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Please ensure the delivery location has enough space to receive large items.
Customers are responsible for providing accurate delivery information and ensuring accessibility for delivery.
How Do I Track My Order?
After your order ships, you will receive a shipping confirmation email with tracking information.
To track your order:
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Access your order tracking page.
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Enter your order number and email address.
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View your latest shipping status and delivery details.
Please note:
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Some orders may contain multiple packages.
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Each package may have a separate tracking number.
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Package names may not exactly match the full product name.
What Countries or Regions Do You Ship To?
Currently, 3XRELAXHOME ships only within the United States.
We currently support delivery to eligible locations within the United States, including the contiguous United States.
For customers outside the United States who are interested in bulk purchasing, wholesale cooperation, or business inquiries, please contact us:
Email: 3xrelaxhome@gmail.com
Our team will provide additional information regarding international orders, bulk purchasing, and available shipping solutions.
What Should I Do If There Is a Serious Delay With My Shipment?
If your shipment experiences a significant delay:
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Please contact the shipping carrier using your tracking information.
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Contact the 3XRELAXHOME customer support team with your order details.
If the carrier confirms that the package is lost or there is an extended delivery exception, we will review the situation and provide an appropriate solution, such as:
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Replacement shipment
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Refund assistance
We appreciate your patience and understanding while we work with our shipping partners to resolve delivery issues.
Shipping Restrictions
Currently, 3XRELAXHOME ships within the United States only.
We are unable to ship to:
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PO Boxes
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APO/FPO military addresses
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DPO (Diplomatic Post Office) addresses
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Freight forwarding addresses
Customers must provide a valid physical delivery address.
Incorrect or incomplete addresses may cause shipping delays.
Shipping FAQs
How Long Until My Order Ships?
Orders are usually processed and shipped within 1-2 business days after payment confirmation.
Actual processing time may vary depending on:
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Product availability
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Warehouse processing
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Order volume
Please refer to the product page for the latest processing information.
What Shipping Carriers Do You Use?
We work with reliable logistics partners, including:
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UPS
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FedEx
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Freight shipping carriers
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Other professional delivery providers
The shipping carrier may vary depending on product size, destination, and availability.
Do You Ship to PO Boxes or Military Addresses?
No.
Due to the size and delivery requirements of products such as massage chairs and large home products, we cannot ship to:
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PO Boxes
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APO/FPO addresses
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DPO addresses
Please provide a valid street address when placing your order.
How Can I Track My Package?
Once your order ships, we will send a confirmation email with:
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Tracking number
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Carrier information
You can use the tracking number on the carrier's website to monitor your shipment.
Can I Ship an Order to Multiple Addresses?
Each order can only be shipped to one delivery address.
If you would like products delivered to different addresses, please place separate orders.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
3XRELAXHOME Customer Support
Email: 3xrelaxhome@gmail.com