Pricing & Payments
What Should I Do If My Credit Card Has Been Refused?
First, please check that all the payment and billing details you entered on the checkout page are correct.
If your payment is still declined, you can try using another credit or debit card or select a different payment method.
In some cases, your bank or credit card company may decline a transaction for security reasons. If you believe your card was declined due to an error on our side, please contact our Customer Service team for assistance.
You may also contact your bank or credit card company to determine why the transaction was declined.
Why Isn't My Coupon Working?
If your coupon code isn't working, please check the following:
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Your coupon may have expired.
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The coupon may have already been used on a previous order.
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Only ONE coupon code may be applied per order.
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Coupons do not apply to shipping fees or services.
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Coupons may not apply to limited-time sales, clearance items, or other promotional offers.
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Some coupons are valid only for specific products or collections.
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Certain coupons may require a minimum purchase amount.
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Some coupons may have a maximum discount or savings limit.
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Coupon codes cannot be combined with other promotional offers unless otherwise stated.
If none of the above applies to your coupon, please contact our Customer Service team through Live Chat or email us for assistance.
What Payment Methods Do You Accept?
At 3XRELAXHOME, we offer several secure and convenient payment options.
We currently accept:
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PayPal
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Credit Card / Debit Card
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Apple Pay
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Google Pay
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Affirm — available for eligible U.S. orders
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Link
Available payment methods may vary depending on your location, order amount, product, or checkout eligibility.
All payment information is processed through secure payment systems designed to protect your transaction and personal information.
Price Guarantee
What Is 3XRELAXHOME's 365-Day Price Guarantee?
At 3XRELAXHOME, we believe you should feel confident that you're getting great value when you shop with us.
That's why we offer a 365-Day Price Guarantee on eligible purchases.
If the price of the same item on 3XRELAXHOME.com is reduced within 365 days from the date of your purchase, you may be eligible to receive a refund of the price difference.
Our goal is simple:
Shop with confidence knowing you won't have to worry about missing a better price shortly after your purchase.
365-Day Price Guarantee Policy
If an eligible product purchased from 3XRELAXHOME is offered at a lower price on our website within 365 days of your purchase, please contact our Customer Service team.
After verifying your order and the applicable lower price, we will determine whether the purchase qualifies for a price adjustment.
Please note that the 365-Day Price Guarantee does not apply to:
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Clearance items
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Flash Deals
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Limited-time promotions
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Special promotional offers
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Bundle or "Buy Together" offers
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Coupon-only prices
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Personalized or negotiated prices
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Prices resulting from pricing errors
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Products purchased outside 3XRELAXHOME.com
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Products that are no longer available
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Prices that fall outside the 365-day guarantee period
Guidelines and Limitations
To qualify for the 365-Day Price Guarantee:
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The item must be the identical product.
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The product must have the same brand, model, size, color, quantity, and applicable specifications.
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The original purchase must have been made directly from 3XRELAXHOME.com.
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The lower price must be publicly available on our website.
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You must provide your original order information when requesting a price adjustment.
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The request must be submitted within 365 days of the original purchase date.
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The price difference must be based on the product price and does not include differences in shipping fees, taxes, services, or other charges.
3XRELAXHOME reserves the right to verify eligibility and determine whether a purchase qualifies under the 365-Day Price Guarantee.
Why Am I Charged for Sales Tax?
Sales tax requirements vary depending on the state where your order is shipped.
Certain products and purchases may be subject to sales tax based on applicable state and local laws.
3XRELAXHOME is required to collect and remit sales tax on applicable orders when required by law.
The applicable tax amount will be calculated and displayed during checkout before you complete your purchase.
If you have questions about the sales tax charged on your order, please contact our Customer Service team.